Customer Service Advisor - Solent Beds and Furniture

Job Posted: 8 May 2024

• Contract Term: Permanent
• Location: Lake, Isle of Wight
• Contract Type: Full time
• Salary: Dependant on Experience
• Industries: Administration Customer Service General Office

Closing Date: 24/05/2024
Job Start Date: ASAP

An exciting new opportunity has opened at the Isle of Wight’s go-to furniture stores! We are looking for someone to join our office team as Customer Service Advisor, in Lake.

Your key duties & responsibilities will include, but not be limited to:

• Open and maintain customer service records and information.
• Manage incoming calls.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage with customers via telephone and email.
• Work with suppliers to resolve matters to our customer's satisfaction.

Skills we are looking for:

• Someone confident working on computers and talking on the phone.
• Basic knowledge of Excel & Word is a must.
• Capable of working as part of a team to build and maintain effective working relationships with colleagues
• Knowledge of Content Management Systems would be advantageous but is not essential as full training will be given.
• Excellent communication skills and the ability to show initiative.
• Ability to work well under pressure and prioritise workloads.
• Previous experience in a customer service role would be desirable but not essential.

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