Hotel Receptionist - The Royal Hotel

Job Posted: 28 July 2026

• Contract Term: Permanent
• Location: Ventnor, Isle of Wight
• Contract Type: Full time
• Salary: Up to £26,500
• Industries: Administration Catering, Hospitality & Bar Customer Service

Hotel Receptionist

The Royal Hotel, Ventnor, Isle of Wight

The Royal Hotel is one of the South Coast’s leading luxury hotels, renowned for its award-winning service and proudly holding an AA Four Silver Star rating across our 51 bedrooms. We create a warm and welcoming atmosphere for guests and colleagues alike. Many of our team have built long and rewarding careers with us, while our loyal guests return time and again to enjoy the unique ‘Royal experience’.

About the role

As a Hotel Receptionist, you will be the first point of contact for our guests, creating a warm and welcoming first impression while delivering exceptional customer service throughout their stay. You'll confidently handle reservations, front office administration, and anticipate guests' needs to ensure every visit is as enjoyable and memorable as possible. Working as part of our friendly reception team, you'll take pride in providing a professional, efficient and personalised service that consistently exceeds expectations. To succeed in this role, you'll be enthusiastic, organised and passionate about delivering outstanding hospitality.

What are we looking for?

• Excellent attention to detail
• Calm and organised worker
• Well presented with a professional manner
• Confident communicator
• Strong administration and computer skills
• Cash handling experience
• Excellent level of written and spoken English
• Previous experience in a similar customer facing role, preferably within a hotel environment
• Ability to work flexible hours, including weekends

Why join us?

• Full-time, year-round position
• 28 days holiday per year
• A full training plan and induction
• Staff loyalty discount scheme
• Annual birthday meal voucher
• Nest pension scheme
• Share of monthly tips
• Initial uniform provided
• Being part of an experienced and friendly team

Hours of work: Full-time, year-round position, 35 - 40 hours per week, working shifts 8am-3pm/4pm and 3pm/4pm-11pm, including weekends and public holidays. 

If you have a friendly and positive attitude, are able to work flexible hours and can demonstrate talent and dedication we would like to hear from you. Please apply with a CV and covering letter to [email protected].