IT Support Technician - Smart Training and Recruitment Limited

Job Posted: 22 October 2026

Contract Term: Permanent
Location: Isle of Wight
Contract Type: Full time
Salary: Competitive rate of pay
Industries: IT

Closing Date: 30th October 2026
Job Start Date: ASAP

Smart Training and Recruitment has spent 23 years helping more than 5,000 employers develop their people through apprenticeships. We're rated Good by Ofsted, and you'll join us at an exciting time: several major initiatives are underway, we're expanding our offices, and we're strengthening the business for long-term growth.

We're looking for a hands-on IT Support Technician to be the first point of contact for our staff. You'll keep our systems running, our data secure and our people productive.

What you'll do:

• Respond to, log and manage IT requests by ticket, phone and email, promptly and professionally

• Diagnose and resolve hardware, software, network and application issues across Windows and mobile devices

• Support Microsoft 365, including the Admin Centre, Teams, Outlook, OneDrive and SharePoint

• Set up, change and remove accounts, access and equipment for joiners, movers and leavers

• Install, configure, repair and deploy laptops, PCs and printers

• Keep an accurate hardware and software inventory

• Monitor automated backups and help with routine data recovery

• Write clear guides and knowledge base articles for colleagues

• Escalate complex issues to our Senior Infrastructure Engineer with clear documentation

• Handle learner and staff data confidentially, in line with UK GDPR, our DfE obligations and Cyber Essentials controls

What you'll bring:

• Experience in first-line IT support or a similar role

• Solid working knowledge of Windows and Microsoft 365

• The confidence to work on your own initiative, with minimal supervision

• A friendly, patient approach with non-technical colleagues

Nice to have

• Device management experience, for example Microsoft Intune

• Familiarity with AI tools such as Copilot, ChatGPT, Claude or Gemini, and how they can save time and automate tasks

Interested? Send your CV, a short note about why the role appeals, and your salary expectations to [email protected]

Full-time | Permanent | Based at Mill Court, Newport, Isle of Wight, with some remote working

Reporting to: Director, with technical escalation to our offsite Senior Infrastructure Engineer

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Smart Training and Recruitment Limited

Here at Smart Training and Recruitment, we work with employers and their teams to make impactful change through helping to develop all of their employees, whether this be a newly recruited apprentice or help upskill the workforce, using our highly rated apprenticeship programmes, in fact you can see for yourself by looking at our 5 out of 5 star reviews on the Apprenticeship directory. We have been established for over 23 years, privately owned and remain passionate about each and every learner that we work with. We have an excellent team of industry experienced Tutors, who bring learning to life. Our head office is based in Newport, Isle of Wight, although we work with learners throughout England.

IT Support Technician - Smart Training and Recruitment Limited

Smart Training and Recruitment Limited

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