Operations Manager - The Royal Hotel

Job Posted: 30 April 2025

• Contract Term: Permanent
• Location: Ventnor, Isle of Wight
• Contract Type: Full time
• Salary: To be discussed at interview
• Industries: Catering, Hospitality & Bar Management & Executive

Operations Manager, The Royal Hotel, Ventnor

Job Overview:

The Royal Hotel, the Isle of Wight’s premier luxury four silver-star hotel, is seeking an experienced and hands-on Operations Manager to join our dedicated management team, alongside the Food & Beverage Manager, Duty Manager and Finance and Events Manager. This is a unique and career-defining opportunity for a passionate professional with strong leadership skills. Under new ownership, The Royal Hotel is undergoing exciting developments and investment, making it an excellent time to join and help shape the future of our business.

Renowned for its prestigious AA 4 silver star rating and 4 AA Rosettes for over 29 years, The Royal Hotel also boasts five-star hospitality, service, cleanliness and bedroom ratings from the AA.  The hotel has earned the loyalty of many guests who return year after year. Our commitment to exceptional service and fine dining has made us the Isle of Wight's preferred holiday destination.

The successful candidate will work closely with the management team and a team of Heads of Department, reporting directly to the owner. This is an incredible opportunity for the right individual to thrive in a dynamic, high-quality, and prestigious environment.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel, ensuring smooth coordination between departments, maintaining exceptional service standards, and driving overall operational efficiency.
• Report to the directors on operational, business, staffing and development matters.
• Ensure compliance with all relevant health and safety regulations.
• Ensure each department consistently delivers high levels of guest service and achieves business objectives, maximising profitability across all areas.
• Promote a culture of excellence in guest care, focusing on a warm welcome and exceeding expectations in all respects.
• Develop the team of managers and Heads of Department to ensure seamless day-to-day operations.
• Conduct regular operations meetings with management and HODs to discuss performance targets, guest feedback, and operational matters.
• Resolve guest queries, grievances, and any arising issues promptly, ensuring the highest standard of service.
• Review development opportunities across the business to attract a wider demographic as guests and non-resident customers.
• Maximise financial opportunities, cultivating a proactive up-selling approach across the hotel whilst ensuring cost savings where possible.
• Regularly inspect all departments, ensuring standards are met in service delivery, cleanliness, presentation, and overall guest experience.
• Ensure consistent implementation and periodic review of Standard Operating Procedures across all departments.

What We Offer:

At The Royal Hotel, we strive to create a dynamic, engaging, and supportive work environment where our team can thrive. Staff describe the front-of-house operations as "friendly, structured, and professional," and we take pride in fostering a culture of growth and development. In return for your dedication, we offer:

• Permanent, non-seasonal position
• Competitive salary
• Shared monthly tips
• 28 days holiday per year
• Nest Pension Scheme
• Comprehensive training plan and induction
• Staff loyalty discount card
• Annual birthday meal voucher
• Discounted car ferry travel

Working hours: 47.5 hours per week over 5 days.

If you’re confident that your skills align with the above standards and you have the drive to broaden your career, this is an excellent opportunity for you. To apply, please send your CV and a covering letter to Paul Taylor at [email protected].