Deputy Practice Manager - St. Helens Medical Centre

Job Posted: 23 June 2026

• Contract Term: Permanent
• Location: St Helens, Isle of Wight
• Contract Type: Part time
• Salary: Depending on experience
• Industries: Management & Executive Pharmaceutical & Medical

Deputy Practice Manager

The closing date is 07 July 2026

Job summary

About the role:

The role is permanent, 34 hours per week, with salary dependant on experience.

To manage, support and oversee the daily operations and administrative functions of the surgery, ensuring all activities are carried out efficiently and effectively. Management of staff, including recruitment, training, financial and performance management. To work collaboratively with the Practice Manager, the clinical team, and clerical staff to identify areas for improvement and implement changes to ensure the highest standard of patient care is provided.

Main duties of the job

What we're looking for:

Understanding of HR principles and employment law

Comfortable with numbers and financial planning

A calm, organised approach, with the ability to juggle priorities and meet deadlines

Confident working with people at all levels, with good judgement and a problem-solving mindset

About us

St Helens Medical Centre is a busy 2 Partner, 6500 patient, village practice. We're looking for a Deputy Practice Manager to join our friendly team and help keep our GP practice running smoothly. You'll work alongside our Practice Manager and Partners, getting involved in everything from supporting our staff to helping manage the practice's finances and day-to-day operations.

Job description

Job responsibilities

ST HELENS MEDICAL CENTRE

Job title: Deputy Practice Manager

Working Pattern: 34 hours per week

Salary: Depending on experience

Responsible to: Practice Manager/ Partners

Job Summary

To manage, support and oversee the daily operations and administrative functions of the surgery, ensuring all activities are carried out efficiently and effectively. To oversee and support with the management of staff, including recruitment, training, financial and performance management. To work collaboratively with the Practice Manager, the clinical team, and clerical staff to identify areas for improvement and implement changes to ensure the highest standard of patient care is provided.

Main Duties

Human resources:

• Ensure personnel records are maintained for all staff, including DBS checks, absenteeism and training records.
• Implement mandatory and personal development training.
• Support induction training for new staff.
• Support with the recruitment and retention of staff and provide a general personnel management service.
• Monitor skill-mix and deployment of staff.
• Develop and implement effective staff appraisal and monitoring systems.
• Support and mentor staff, both as individuals and as team members.
• Monitor skill-mix and deployment of staff.
• Evaluate and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
• Keep abreast of changes in employment legislation.
• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).

Strategic management and planning:

• Keep abreast of current affairs and identify potential threats and opportunities.
• Develop ideas for future practice development.
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change.
• Develop and maintain effective communication both within the Practice and with relevant outside agencies.

Financial management:

• Work alongside the Practice Manager to manage Practice budgets and seek to maximise income.
• Understand and report on the financial implications of contract and legislation changes.
• Implement and maintain insurances for the Practice.
• Manage Practice accounts; submit year-end figures promptly and liaise with the practice accountant.
• Monitor cash-flow, prepare regular forecasts and reports to the Partners.
• Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers.
• Monitor and reconcile income and expenditure statements and purchase/sales transactions.
• Manage Partners drawings.
• Manage and monitor PAYE for Practice staff and maintain appropriate records.
• Manage contributions to the Practice pension scheme(s) and maintain appropriate records.
• Manage appropriate systems for handling and recording of cash and cheques and petty cash.
• Manage claims for activity to maximise income.

Organisational:

• Create and maintain a practice policy register and ensure the reviews are completed appropriately.
• Convene meetings, prepare agendas and ensure distribution of minutes as necessary.
• Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.
• Manage the procurement of Practice equipment, supplies and services within target budgets.
• Develop and review Health & Safety policies and procedures and keep abreast of current legislation.
• Arrange appropriate insurance cover.
• Arrange appropriate maintenance for Practice equipment.
• Deputise for the Practice Manager in their absence.

Information Technology:

• Audit and maintain confidentiality of information.
• Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
• Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.

Patient services:

• Support the Practice Manager to implement an effective complaints management system.
• Ensure service development and delivery is in accordance with local and national guidelines.
• Ensure that the Practice complies with NHS contractual obligations in relation to patient care.
• Liaise with Patient Groups.

Production of Performance and Quality Information:

• Record and monitor significant events, implementing any actions where necessary.
• Personal/Professional Development:
• To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.
• To work with the ICB to validate patient information, performing regular checks and quality audits.
• To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• To provide support advice and training for current and new practice staff in the use of the clinical system.
• Record and monitor significant events, implementing any actions where necessary.

Personal/Professional Development:

• The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

• The post-holder will strive to maintain quality within the practice, and will:
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload, and resources.

Communication:

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Other:

• Adhere to all aspects of Confidentiality.
• Adhere to all aspects of Health & Safety.
• Adhere to all aspects of Equality & Diversity.

Person Specification

Qualifications

Essential

• GCSE Mathematics C or above/or equivalent
• GCSE English C or above/or equivalent

Desirable

• Professional management qualification
• Finance qualification/training

Experience

Essential

• Practical experience of managing health and safety at work
• Knowledge of budgeting, forecasting and financial reporting
• A detailed understanding of HR management principles and working knowledge of employment legislation

Desirable

• Experience of change management
• Experience of payroll processes and supplier payments
• Understanding of NHS funding mechanisms and GP contract finances
• Experience using accounting software and Microsoft Excel for financial analysis and reporting
• A thorough understanding of the GMS/PMS contract competency framework

Skills

Essential

• Excellent communication skills (written and oral)
• IT skills
• Time management and the ability to work to deadlines
• Negotiation and conflict management
• Problem solving skills
• Interpersonal skills

Desirable

• Knowledge of SystmOne

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self-motivated
• Flexibility
• Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

St. Helens Medical Centre