Customer Service Apprenticeship - Opal Travel, Sandown

Job Posted: 26 June 2026

• Contract Term: Permanent
• Location: Sandown, Isle of Wight
• Contract Type: Full time
• Salary: Apprenticeship Wage - for first year
• Industries: Apprenticeships Sales & Marketing Travel & Tourism

An opportunity has arisen with Opal Travel in Sandown, who are looking to recruit an apprentice Telesales Operative to join their successful team.

This is an ideal position for someone leaving school or college this summer.

As an apprentice Telesales Operative, you will take on a full-time role with Opal Travel whilst also undertaking the Level 2 Customer Service Practitioner apprenticeship with HTP Apprenticeship College.

Please use the following link to find out about the apprenticeship qualification:

https://skillsengland.education.gov.uk/apprenticeships/st0072-v1-1

Opal Travel was established in 2001 and is a very successful group travel company specialising in weekend, five and eight day holidays throughout the UK and Europe.

To find out more about Opal Travel, use the following link:

https://www.opaltravelgroup.co.uk/

The Role:

As a Telesales Operative you will be the voice of the brand, responsible for generating new business leads, closing sales over the phone, and maintaining excellent relationships with the existing client database.

The ideal candidate should have good verbal communication skills, a resilient mindset to handle rejection and a passion for achieving positive results.

Key Responsibilities:

·       Outbound Lead Generation: Initiate proactive cold and warm outbound calls to prospective customers to promote the company products/services

·       Inbound Sales Handling: Manage incoming inquiries from advertisements or direct marketing campaigns, converting prospects into buyers.

·       Pipeline Management: Follow upon warm leads, schedule call-backs, and move prospects through the sales pipeline

·       Customer Needs Assessment: Ask targeted questions to understand customer requirements

·       Database Maintenance: Accurately input, update, and back up customer records, notes, and possibly payment information in due course

·       Customer Retention & Support: Resolve basic account queries, manage complaints professionally and conduct after-sales follow-ups to ensure high customer satisfaction

·       Face to Face Customer Relations: Greet Walk in customers & handle enquiries efficiently

Working Hours:

30 hours per week, Monday to Friday from 10am to 4pm

No weekends, bank holidays or evenings

Wage:

The wage will Initially be the Apprenticeship Wage.

To Apply:

Please note that this is an Apprenticeship role.

Candidates will need to have achieved GCSE Maths and English at grade 4 or equivalent or may be required to undertake either subject before completing the qualification.

Please apply via IW Jobs by uploading a covering letter (telling us why you want the role) and a current CV

Successful candidates will then be contacted by HTP Apprenticeship College