Experienced Customer Service Advisor - DH Price Motors Ltd

Job Posted: 12 March 2026

• Contract Term: Permanent
• Location: Lake, Isle of Wight
• Contract Type: Full time
• Salary: A Competitive salary
• Industries: Administration Automotive Customer Service General Office

Position: Experienced Customer Service Advisor

Job Type: Full-time, Permanent

We are a large, professional independent garage with a strong reputation for quality workmanship and outstanding customer service. Due to an exciting expansion, we are looking for an experienced Customer Service Advisor to join our large, friendly, welcoming team.

This is a fantastic opportunity for a dynamic individual who thrives upon working in a fast-paced environment and that takes pride in delivering excellent customer service to achieve the best possible customer experience for our clients. The successful applicant will have experience within the automotive repair sector, be it from a main dealership or independent background.

The Role

As a Service Advisor, you will be the key link between our customers and the workshop team, ensuring a smooth and professional experience from booking through to vehicle collection.

Your responsibilities will include:

• Handling incoming customer enquiries via phone, email, and in person
• Booking vehicles in for Mots, service, maintenance, diagnostics, and repair work
• Providing excellent customer service throughout the entire customer journey
• Liaising with the workshop and technicians to ensure smooth daily operations
• Keeping customers updated on vehicle progress and additional work required
• Managing booking schedules and updating customer records and job details
• Process our advanced digital vehicle reports and explaining works required in a clear, professional manner

What We’re Looking For

• Previous experience as a Service Advisor or in a similar automotive customer service role
• Excellent communication and organisational skills
• A confident and professional telephone manner
• Strong customer-first mindset
• Ability to multi-task and stay organised in a busy environment
• A positive, reliable, and professional attitude
• Good computer literacy and administrative skills

What We Offer

• A Competitive salary
• Excellent work life balance with no requirements to work weekends
• A stable role within a large positive expanding company, that is committed to continued growth and development
• Supportive and professional working environment
• Company Pension Scheme, Company Uniform, On-site staff carpark, 2 x Free Mot tests per year, reduced rate staff labour and the use of the heavily discounted IOW ferry company travel using the company account, to name a few advantages of the position.

If you are an experienced Service Advisor who takes pride in delivering outstanding customer service and enjoys being part of a professional automotive team, we would love to hear from you.

Apply today by sending your CV to: [email protected]