Service / Warranty Administrator - Van Mossel Esplanade

Job Posted: 1 April 2026

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: £26,500 /OTE £30,000 per annum
• Industries: Administration Automotive General Office

Are you a hardworking, detail oriented and car enthusiast?

We are looking for a Service / Warranty Administrator to join our Multi-franchise dealership in Cowes, on the Isle of Wight.

In this role, you’ll support our service team by managing their service administration, processing warranty claims, liaising with manufacturers, and ensuring all documentation is completed to the highest standard across brands including Volvo, Volkswagen, Mercedes, Skoda, SEAT, Cupra and Smart.

Bring your passion for automotive excellence and we’ll provide you with the training, and development opportunities to drive your career forward.

Why Join Van Mossel Esplanade?

We are proud to be part of Van Mossel Automotive Group; an award winning, people oriented, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel Esplanade, we believe it’s our people who set us apart and drive our company forward as we continue to grow. If you’d like to be part of our journey, you will receive an excellent benefits package that includes:

• A competitive remuneration package
• A vibrant and professional working environment
• Comprehensive and continuous brand training
• Contributed Company pension scheme
• 24/7 Health & Wellbeing support
• Discount scheme offering online discounts at various stores, restaurants and gyms
• 30 days annual leave, including bank holidays

Package:

• Hours: Monday to Friday either 8.00am–5:00pm or 8:30am–5:30pm (flexible to the individual) / 40 hour contract
• Basic: £26,500 with OTE £30,000 per annum

We’re Looking For:

• Prior experience within the automotive industry, would be beneficial
• Hard working and self-motivated individual, with a passion for delivering high quality results
• Friendly, professional, and courteous demeanour
• Outstanding organisational skills with attention to detail
• Ability to use own initiative and multi-task
• Full UK driving licence

Job Description:

• Preparation of Service customer job packs for the next day’s bookings
• Completing Service & Parts department banking
• Filing of Service department job packs and invoicing
• Submit accurate warranty and goodwill claims on a daily and weekly basis.
• Monitor daily and weekly reports
• Administer warranty policy in the best interest of Van Mossel Esplanade, the manufacturer and the customer aiming for profitability and efficiency
• Maintain records of warranty submissions and customer contributions towards goodwill claims
• Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period of time, are labelled and made available to manufacture on request.

Joining Van Mossel Esplanade will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’

Does this sound like the company for you?

Apply now using the form below or email [email protected] – we look forward to meeting you!