Customer Service Apprenticeship- Ringway
Job Posted: 23 September 2024
- Contract Term: Apprenticeships
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: £18,000
- Industries: Apprenticeships Construction and Labour Customer Service
Job Start Date: ASAP
Here at The Isle of Wight College we work with a number of employers, in a vast array of industries. An exciting opportunity to join the support team for Highways Maintenance at Isle of Wight.
Ringway is a multi-award-winning highways contractor, and we enable businesses and communities to thrive through the design, build and maintenance of our country’s road network. We seek out the most sustainable, innovative and environmentally friendly ways to create and regenerate our infrastructure.
Our people are committed, dedicated and enthusiastic to deliver the best and we invest in their development and nurture their careers. Awarded Investors in People Silver, a member of the 5% Club and recognised as an Investor in Diversity. Providing opportunity and growth for all our employees is the bedrock of our business, ensuring a safe, happy and productive workforce.
Tasks and responsibilities will include:
Our Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way.
- Mentor allocation and guidance
- Additional training be provided
- Involvement in projects
We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows
- Maintain a prompt, efficient and reliable service level to all customers
- Ensure that quality checks on completed work are carried out on a regular basis
- Provide assistance to other departments with administration and other work
- Entering data and processing documentation accurately and in accordance with company procedures to ensure information systems are kept up -o-date to ensure the team can obtain up-to-date and accurate information
- Assist customers with their queries
- Proactively using initiative to answer customer faults/queries on the telephone in the first instance
- Take ownership of problems and ensure they are dealt with to the customer’s satisfaction
Person specification:
• Reliable.
• Eager to learn.
• Excellent communication skills – both written and verbal.
Qualifications Required:
GCSE grade C/4 or above in English & Maths (or equivalent qualification and/or ability to work towards these Functional Skills)
Apprenticeship Standard:
· Customer Service Practitioner Level 2 Apprenticeship Standard.
- Functional Skills in Maths and English if required and not previously achieved GCSE grade 4 or above.
- There is a requirement to complete off the job training of 6 hours per week, College attendance will contribute but time spent either learning something new, other courses or any support work that is not in your usual role will also be counted.
- Attendance at College as required.
Working Week:
· 40 hours per week.
· Monday to Friday.
· 8am to 5pm.
Wage:
• £18,000 per annum
Additional Information Below:
The current National Apprenticeship Minimum Wage (NAMW) rate for apprentices is £6.40 per hour. This applies to 16-18-year-old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit: www.gov.uk/national-minimum-wage-rates
Once qualified and dependant on company needs at the time, there may be the potential for a permanent position.
So, if this sounds like the next step you want to take with your career, then please apply with a cover letter telling us why you feel you would be the ideal person to take on this brilliant opportunity. Don’t forget to attach your latest CV too!!
*Please note applications without a CV or covering letter will not be considered.
The Isle of Wight College
Isle of Wight College is a general college of further and higher education in Newport on the Isle of Wight which also runs University Centre Isle of Wight with qualifications accredited by the University of Portsmouth. The mission of the Isle of Wight College is to deliver outstanding education and training driven by - putting students first, working with employers and supporting our community. The Isle of Wight College offers: Apprenticeships Online learning College after school Short courses University on the Island T Levels Access courses Engineering (CECAMM)
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