Customer Onboarding Administrator - Teemill

Job Posted: 29 September 2025

• Contract Term: Permanent
• Location: Freshwater, Isle of Wight
• Contract Type: Full time
• Salary: Competitive rates of pay
• Industries: Administration Customer Service General Office IT

Help new customers launch their stores — and make the process seamless. At Teemill, we build technology that helps brands create sustainable products on demand. As a Customer Onboarding Specialist, you’ll make sure every new (and existing) customer gets off to the best possible start with our podOS platform. This is a hands-on role where you’ll balance first-line support with technical tasks like store builds, product catalogue management, and data transfers. You’ll be the go-to person for queries, guiding customers through setup, solving problems, and making sure their stores are ready to launch.

What you’ll be doing

• Support & training - Be the first point of contact on live chat, resolve issues quickly, keep support resources up to date, and deliver training where needed.
• Store setup - Guide customers through building their stores and launching products, complete data transfers, and support the sales team with demo accounts. Catalogue management - Maintain accurate product data, add new ranges, and run regular audits to keep everything consistent and reliable.
• Onboarding enablement - Keep tutorials, guides, and videos current, and package them into simple learning modules that make setup easier for customers.

What we’re looking for

• Experience in customer support, onboarding, or data management (ideally 1 - 2 years but we are flexible if you have less)
• Comfortable with product catalogues, ecommerce platforms, or data transfers
• Confident working with bulk data (Excel, CSV, imports/exports)
• Strong problem-solving and troubleshooting skills
• Highly organised with strong attention to detail
• Excellent written and verbal communication — able to explain technical concepts simply
• Able to balance multiple tasks and priorities

Bonus points

• Experience with ecommerce platforms or software systems
• A-levels, vocational qualifications, or degree-level education (or equivalent professional experience)

What’s in it for you

• At Teemill, we believe great work should be rewarded — so here’s what you’ll get:
• Performance bonus — because when we grow, you should too
• Healthshield cash plan — money back on everyday health costs like dental, optical, and physio
• Your birthday off — an extra day’s holiday just for you, on top of your normal allowance
• Team Fun Fund — a pot of cash to spend with your team on whatever you fancy
• Retailer discounts — savings at hundreds of high street and online brands

The chance to work somewhere that’s changing the way the fashion industry works — for good

If you’re organised, detail-focused, and love solving problems, this is your chance to help brands launch stores that make a real difference.