Customer Service & Office Administrator - Skyros Holidays

Job Posted: 5 January 2026

• Contract Term: Permanent
• Location: Shanklin, Isle of Wight
• Contract Type: Full time
• Salary: £24,960 p.a. (37.5 hrs/week). Review in April.
• Industries: Administration Customer Service Travel & Tourism

Closing Date: 18 January 2026 (we may close early if we find the right candida
Job Start Date: Immediate / asap (ideally late January/early Feb)

Customer Service & Office Administrator (Full-time) – Shanklin

Skyros Holidays is a long-established learning holiday company, running creative and wellbeing programmes on the Greek island of Skyros. We’re looking for a highly organised, calm and capable person to join our small team at our Shanklin office (The Grange) and help deliver an excellent experience for our guests – from first enquiry through to booking and beyond.

This is a varied role combining customer service and office administration. It would suit someone who enjoys being busy, takes pride in getting the details right, and communicates with warmth and clarity.

Key responsibilities

• Responding to customer enquiries by email and phone

• Processing bookings and keeping records accurate and up to date

• Supporting our booking system and assisting with general admin tasks

• Facilitator administration (sending contracts, chasing information, keeping trackers updated)

• Working confidently with Word and Excel and maintaining clear internal documentation

• Supporting the wider team with practical office tasks as needed

What we’re looking for

• Excellent attention to detail and strong organisational skills

• Confident written English (grammar matters) and numerical accuracy

• Strong IT skills, particularly Microsoft Word and Excel

• A professional, friendly telephone manner and good judgement with customers

• A practical, reliable approach – able to work independently and keep things moving

We use Apple Macs. Mac experience is helpful but not essential.

Role details

• Location: Shanklin, Isle of Wight (office-based)

• Hours: Full-time, 37.5 hours per week (Monday–Friday)

• Salary: £24,960 p.a. (review in April)

• Contract: Permanent

• Start date: Immediate / as soon as possible

• Closing date: 18 January 2026 (we may close early if we find the right candidate)

As part of the role, the successful candidate will have the opportunity to spend a short training period on the Greek island of Skyros later in the year (typically around a week at our Atsitsa Bay centre), once they are established in the role. This will be agreed based on performance and operational needs.

How to apply

Please email a short note explaining why the role appeals to you, along with your CV, to [email protected]

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