Cafe Manager - Brading Roman Villa Trust

Job Posted: 23 April 2026

• Contract Term: Permanent
• Location: Brading, Isle of Wight
• Contract Type: Part time
• Salary: approx £13,000 per annum
• Industries: Catering, Hospitality & Bar Customer Service Management & Executive

Closing Date: When suitable candidate is found
Job Start Date: Start date as soon as possible

Great opportunity for someone who is passionate about providing good quality customer service in a friendly, welcoming environment and who would like to help promote and expand the offering at one of the Island's best museums and cafe.     

The Front of House (FOH) team at Brading Roman Villa is a vital component and the first point of contact for all visitors to the site. All three areas comprising of the museum reception, shop and coffee shop are where a “first impression” is created and therefore this must always be demonstrated with a high standard of customer service. The role of Cafe Manager is to ensure that this service and the visitor experience is maintained. 

You will manage the cafe team of chefs and catering assistants and will be responsible for the day-to-day running of catering operations, cafe events and services. You will be required to monitor the quality of the food and service as it is important to achieve good quality within a budget whilst maintaining high standards of hygiene and customer satisfaction.

Responsibilities:

Admin and Management

·      To be the welcoming first point of contact for visitors at Brading Roman Villa.

·      Keeping to budgets and maintaining financial and administrative records.

·      Collating, evaluating and feedback on the progress, delivery and development of the cafe for the Trustee meetings with bi-monthly reports.

·      Attending monthly staff meetings, leading on some areas covered by the agenda and bringing forward ideas and suggestions on enhancing the services we offer.

·      Hiring, training, supervising and motivating permanent and temporary staff.

·      Ensuring staff are fully trained and understand protocols/procedures and are kept informed of any offers/events/exhibitions.

·      Organising staff rotas to support the Office and Admin Manager.

·      Managing and lead event planning when the coffee shop/education room or museum/grounds are required for private functions/events/meetings.

·      In conjunction with the Office and Admin Manager, create and update policies and procedures by which the team must operate.

Coffee Shop / Kitchen-Hygiene and Health and Safety

·         Monitoring the quality of the product and service provided.

·         Maintaining such records as are required by the cafe manager and other external agencies e.g. Food Standards Agency etc.

·         Ensuring that you are kept up to date with regulations and legal requirements and maintaining CPD, identifying training needs both for yourself and members of the staff team.

Ensuring that health and safety regulations are strictly observed, recorded and archived. Understanding the need for, and helping to maintain, excellent hygiene procedures and all food hygiene and preparation and storage procedures are followed and recorded. 

·         Ensuring staff are fully trained and understand protocols/procedures and are kept informed of any updates to food handling, preparation storage, hygiene etc.

·         Ensuring that everyone is wearing appropriate clothing to satisfy statutory requirements as well as enhancing the image of Brading Roman Villa.

·         Ensuring that any risk assessments are complied with.

·         Working within established guidelines and operating procedures.

·         Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.

·      Planning menus in consultation with chefs to meet budget and financial requirements.

·      Creating offers and deals that will encourage repeat visits in the café.

·      Working alongside colleagues to market both the café and museum via various outlets including social media platforms.

·      Stepping into the role of server/cover reception when staff numbers are low or during busy periods.

·      Ensuring that alcohol is sold according to the Licensing Act 2003 and uphold the Think 25 policy.

·      Working with the kitchen team to develop a good knowledge of the products on offer to guide customers and to issue allergen advice as necessary.

·      Monitoring the quality of the product and service provided.

Designated Key Holder

·      As a designated key holder you will be responsible (when rostered) for opening and closing the site. You will be given all relevant security passwords/codes to enable you carry out these responsibilities. This means carrying out procedures which include but are not limited to:

·      Opening and ensuring that all areas are ready for normal operational duties before opening to the public

·      Closing the museum at the end of the day

·      Cashing up procedures and money placed securely in the safe at the end of the day

·      Ensuring all appliances/lights etc are turned off, doors locked and security alarms set

·      Ensuring site H&S requirements are covered and, in the event of a fire, calling the emergency services and evacuating the building of staff, volunteers and visitors.  

Essential Experience:

A minimum of two years’ experience of managing and supervising a team.

Flexible- able to work additional hours in the evenings/weekends or to cover holiday/sickness.

Competent understanding of Microsoft Office – Word and Excel

A good understanding and application of the Hazard Analysis and Critical Control Point (HACCP) food management system.

A good understanding of EPOS systems.

Experience of sourcing and purchasing products for the café.

Experience of working in a customer facing role.

Regular reporting for senior management/board members.

Level 2 Food Hygiene Certificate- If not current then it must be updated when in post

Desired Experience:

Level 3 Food Safety Certificate- will be given as training whilst in post

Emergency First Aid at Work Certificate

Hours: Minimum 18 hours/3 days per week, Tuesday to Saturday. Must be able to also work flexible hours including occasional weekends, bank holidays, holiday/sickness cover and afterhours work with advance notice.

Salary: approx. £13,000 per annum

Application process:

Please send a covering letter explaining why you are interested in working for us with a copy of your CV to [email protected]

Phone and in-person interviews to take place on agreement with you.

Available to start as soon as possible if successfully offered the position.

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