Job Posted: 6 March 2026

• Contract Term: Permanent
• Location: Sandown, Isle of Wight
• Contract Type: Full or part time
• Salary: 12.21 per hour (pending pay review in April 2026)
• Industries: Administration Customer Service Health & Social Care

Join Our Team as a Patient Advisor (GP Receptionist)

The Bay Medical Practice – Sandown & Shanklin, Isle of Wight
Full-time & Part-Time | Competitive Salary | NHS Pension | Excellent Staff Benefits

Make a Difference Every Day

At The Bay Medical Practice, you’ll be the first friendly voice our patients hear and the person who helps them access the care they need.

We are looking for Patient Advisors (GP Receptionists) to join our welcoming, supportive team. This is a rewarding role at the heart of our practice, helping patients navigate services, supporting clinicians, and ensuring the smooth running of our busy GP practice.

If you enjoy helping people and want a meaningful role in your community, this could be the perfect opportunity.

Why Join Us?

At The Bay Medical Practice we value our staff and believe that great patient care starts with a supported and valued team.

Benefits include:

• 27 days’ annual leave plus bank holidays (rising with service)

• NHS Pension Scheme

• Benenden Health membership (after probation)

• Wellbeing support and staff social events

• Retail discount schemes

• Free flu vaccinations and eye care vouchers

• Ongoing training and career progression opportunities

We are proud to offer a friendly workplace where teamwork, respect and support are at the centre of everything we do.

A Typical Day in the Role

As a Patient Advisor you may:

• Welcome patients at reception and provide a friendly first point of contact

• Answer calls and help patients access the right care

• Book and manage appointments

• Support clinicians and the wider healthcare team

• Help ensure the practice runs smoothly for both patients and staff

Who We’re Looking For

We’re looking for someone who is:

• Passionate about excellent patient service

• Friendly, professional and a confident communicator

• Organised and calm in a busy healthcare environment

• IT literate and open to learning new systems

• A supportive team player with a positive attitude

Healthcare or customer service experience is helpful but not essential, full training will be provided.

Key Dates

Applications close: 20 March 2026
Expected start date: May 2026

Ready to Apply?

If you're looking for a people-focused role where you can make a real difference, we would love to hear from you.

Apply today and become part of The Bay Medical Practice where care, compassion and community come together.