Patient Advisor - St Helens Medical Centre

Job Posted: 13 October 2026

• Contract Term: Permanent
• Location: St Helens, Isle of Wight
• Contract Type: Part time
• Salary: Depending on experience
• Industries: Administration Customer Service General Office Pharmaceutical & Medical

Patient Advisor (St Helens Medical Centre)

The closing date is 11 November 2026

Job summary

One Wight Health are advertising this vacancy on behalf of St Helen's Medical Centre.

This role will be directly employed by St Helen's Medical Centre

Job Title: Patient Advisor

Responsible to: Practice Manager

Hours: Part time, 18 hours per week

Salary: Depending on experience

We are a friendly, forward-thinking practice, seeking to recruit an enthusiastic, motivated and flexible Patient Advisor to join our team.

The successful candidate will be a team player, with excellent inter-personal skills. They will have proficient IT skills, an eye for detail and the ability to respond effectively to the needs of a busy and changing environment as well as a desire to progress further with a career in Primary Care.

Main duties of the job

Our Patient Advisors act as the first point of call for patients at the Practice. They are responsible for welcoming patients and visitors to the surgery, answering all incoming calls, booking appointments, offering guidance, advice, and Care Navigation in line with our standard operating procedure. They ensure the smooth running of the surgery reception area.

About us

We are a progressive and thriving, 2 partner Practice located in a prime coastal part of the Isle of Wight serving an affluent elderly population. Serving a patient list size of approximately 6,700 patients, we operate out of our own, purpose-built, well-equipped premises, with a branch surgery in the neighbouring village of Bembridge.

We seek to progress, develop and maintain high standards in our busy training practice. We are actively engaged in commissioning and innovations to develop our services to meet local population needs and have consistently high QOF and QPSS achievement.

Job description

Job responsibilities

Job Purpose:

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Main Duties:

To greet patients and visitors to the Practice and action face to face requests for appointments and other enquiries.

To effectively signpost patients to the appropriate healthcare professional or service in line with our standard operating procedures.

To process all incoming calls from patients and other stakeholders who make contact with the Practice.

Actively signpost patients to the appropriate service or healthcare professional.

Initiate contact with and respond to requests from patients, team members and external agencies by phone, email and text.

Check ID for new patient registrations, and patients requesting or collecting documentation from the surgery.

Register temporary residents, as per protocol.

Adding patient correspondence onto the clinical system.

Action incoming emails and tasks, responding in an appropriate manner.

Take payment for private services and provide appropriate receipt to confirm payment.

Effectively signpost all online consultation requests to the appropriate clinician, following our standard operating procedures.

Manage all queries as necessary in an efficient manner.

Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

Support all clinical staff with general tasks as requested (appropriate to role).

Undertake all mandatory training and induction programmes.

Participate in practice audits as directed by the management team.

Support the Patient Advisor Team, providing cover during staff absences.

Complete opening and closing procedures in accordance with the duty rota.

General housekeeping (e.g. keeping reception and waiting areas tidy).

Any other reasonable duties as necessary.

Adhere to all aspects of Confidentiality.

Adhere to all aspects of Health & Safety.

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• Medical Terminology training.
• Customer Service qualification.

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a Primary Care setting.

Skills

Essential

• Excellent communication skills (Written and Oral).
• Excellent IT skills.
• Clear, polite telephone manner.
• Good time management and the ability to work to deadlines.
• Problem solving skills.
• Good interpersonal skills.

Knowledge

Desirable

• Knowledge of SystmOne

Personal Qualities

Essential

• Smart, polite and confident.
• Adaptability.
• Team working.
• Motivated.
• Flexibility.
• An understanding, acceptance and adherence to the need for
• strict confidentiality.

Employer details

Employer name

One Wight Health Ltd

Address

St. Helens Medical Centre

Upper Green Road

St. Helens

Ryde 

Isle Of Wight

PO33 1UG

United Kingdom