Responsive Repairs Planner - Southern Housing
Job Posted: 27 May 2026
- Contract Term: Fixed Term
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: £29,033 - £31,000 per annum (depending on experience)
- Industries: Administration Customer Service General Office Maintenance
The role
Make a real impact on residents’ day-to-day experience of their homes.
As a Responsive Repairs Planner (Scheduler), you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager.
Please note, this role is being offered on a Fixed Term Contract / Secondment until 28th May 2027, working 35 hours a week.
What you’ll need
- Qualified to GCSE/O’Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focussed service.
- Experience of working in a housing management or maintenance environment.
- Experience of working on an inner city, multi-cultural environment and working closely with tenants
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 9th June 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Southern Housing
We’re one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own. At Southern Housing we understand the difference safe, secure and affordable homes can make to people’s lives. Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate. Our values are at the HEART of what we do. As an employee, you will always be honest, working with integrity and respect. You will ensure you work in an efficient and responsive way. You will be accountable and will make effective decisions within your role. You will be professional and respectful and be committed to equality, diversity and inclusion, you will be a trusted and respected team member.
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