Service & Repair Administrator - Island Windows & The Plastics Depot Ltd

Job Posted: 24 June 2026

• Contract Term: Permanent
• Location: Sandown, Isle of Wight
• Contract Type: Full time
• Salary: National Living Wage
• Industries: Administration Customer Service General Office

Island Windows are seeking a reliable and organised Service & Repairs Administrator to support the day-to-day operations of our Service and Repairs Department. This is a varied administrative role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively.

Key Responsibilities

• Answering incoming telephone calls and assisting customers with enquiries.
• Scheduling and booking engineer appointments.
• Maintaining regular communication with customers throughout the service process.
• Ensuring all paperwork is completed accurately and received within required timescales.
• Ordering parts and monitoring deliveries.
• Raising purchase orders and verifying receipt of goods and services.
• Liaising with suppliers to resolve any issues relating to orders or deliveries.
• Raising customer invoices and monitoring outstanding payments.
• Chasing overdue payments when required.
• Filing, scanning, and maintaining accurate records.
• Keeping the CRM system updated with relevant customer and job information.
• Providing cover for the Service Manager during periods of holiday or absence.

Skills & Experience

• Previous administrative or customer service experience preferred.
• Strong organisational and time management skills.
• Excellent verbal and written communication abilities.
• Good attention to detail and accuracy.
• Competent in Microsoft Office and CRM systems.
• Ability to work independently and as part of a team.

What We Offer

• Monday to Friday working hours 8.00am - 4.30pm with no weekend work.
• Friendly and supportive working environment.
• Opportunity to develop skills within a growing business.
• National Living Wage salary.

If you are organised, customer-focused, and enjoy working in a busy office environment, we would love to hear from you.

Equal Opportunities

We are an equal opportunities employer and are committed to creating an inclusive and diverse workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.