Shop Supervisor (Yarmouth) - Grace's Bakery Ltd

Join the Grace’s Bakery Team – Shop Supervisor in Yarmouth

Grace’s Bakery is looking for an organised, friendly, and motivated Shop Supervisor to support our Yarmouth team and occasionally cover at other locations. If you love working in customer-facing roles and enjoy inspiring others to deliver exceptional service, this could be the perfect opportunity for you.

Key Responsibilities

• Supporting the Shop Manager in the day-to-day running of our Yarmouth store

• Stepping in for the Manager during their absence

• Opening and closing the shop and managing keys securely

• Handling cash, including cashing up and ordering change

• Managing stock levels, ordering supplies, and ensuring effective stock rotation

• Serving customers and providing accurate allergen information

• Promoting our customer loyalty scheme and monthly offers

• Preparing and serving food and drinks (including using an espresso machine)

• Ensuring consistently high standards of customer service

• Maintaining compliance with food hygiene regulations and supporting our 5-star hygiene rating

• Assisting with rota planning and responding to staff absences

• Acting as a positive role model and upholding the expectations in our Company Handbook

• Contributing to performance monitoring, feedback, and on-the-job training

Person Specification

We’re looking for someone who:

• Has previous supervisory experience (ideally in a retail or food service setting)

• Is confident in customer-facing environments and enjoys upselling products

• Can motivate and lead a team while resolving problems calmly and effectively

• Is adaptable, solutions-focused, and maintains a positive attitude during change

• Is able to travel to all Grace’s Bakery locations (Newport, Ryde, Shanklin, Yarmouth)