Support Engineer

Job Posted: 26 June 2026

• Contract Term: Permanent
• Location: Cowes, Isle of Wight
• Contract Type: Full time
• Salary: £25,000 to £28,000
• Industries: Administration Customer Service IT

About GemaPark

GemaPark is an IOW-based software company that serves the outdoor holiday market. Learn more about our system at www.gemapark.co.uk.

Due to continued growth, we are now expanding our technical support team with another Support Engineer. This permanent role is based full time in our Cowes office.

The role

Reporting to the Support and Onboarding Manager, the Support Engineer will:

·       Be a first line point of contact for GemaPark customers over the phone and via our service desk. This includes resolving support issues such as document changes, configuration updates, general queries and knowledge support.

·       Configure new customers and holiday tariffs in the GemaPark system.

·       Perform system testing on new software developments as well as replicating and logging reported errors.

·       Maintain training materials and other product documentation.

·       Once fully trained, deliver online customer training.

The person

The ideal candidate will:

·       Be intelligent, a fast learner and competent with computer packages.

·       Have excellent communication skills and a friendly telephone manner.

·       Be highly organised, able to prioritise workload and keep calm under pressure.

·       Work quickly while paying attention to detail and maintaining high accuracy.

·       Be technically minded, with HTML experience a bonus.

Full training on the product and processes will be provided.

Application

To apply, please send a full CV and covering letter, stating salary expectations, by email to [email protected].