Travelling Booking Clerk - Voluntary - IW Steam Railway

Job Posted: 3 July 2025

• Contract Term: Casual
• Location: Havenstreet, Isle of Wight
• Contract Type: Part time
• Salary: Voluntary
• Industries: Charity / Voluntary Customer Service Travel & Tourism

Travelling Booking Clerk

Our Department: Operating

Why does the IW Steam Railway need my help with this?

Every day a committed team of enthusiastic volunteers give their time and energy to The Isle of Wight Steam Railway. Without their help, our important, beautiful, and fascinating slice of social and engineering history simply wouldn’t exist. You’ll be making an essential contribution towards to ongoing success of the railway.

Travelling Booking Clerk are one of the primary interfaces with our customers. You will be one of the first people they encounter be it in person or taking phone enquiries. This vital role will appeal to those people who like interacting with and assisting others, to give our customers the best day possible with us.

What does the Isle of Wight Steam Railway need a Travelling Booking Clerk to do?

• Greet customers and travel on the train issuing tickets and collecting payments.
• Help customers navigate their way around our site, and answer questions.
• Engage with the customers as you travel, assisting with any questions
• Be a positive, enthusiastic representative of the Railway, demonstrating a good sound knowledge.

How will I be trained and supported in this role?

• Isle of Wight Steam Railway General Introduction and Health & Safety Briefing.
• Personal Track Safety qualification
• Role specific training with hand-held ticketing and cash machines.

What can a Travelling Booking Clerk expect from the Isle of Wight Steam Railway?

• A warm welcome to our team, and the enjoyment of contributing to the success of railway.
• Fair and respectful treatment always.
• Appreciation for your efforts.
• A comprehensive induction, and ongoing training and support.
• Contributions towards, or supply of, clothing and any PPE necessary for your role.
• References and certification of relevant in-house training to add to your CV.
• A range of benefits, social events, experiences, and prize draws exclusive to our volunteer team.

Suggested Minimum Hours.

One or more full days each week/fortnight that we operate passenger services.

Physical Demands.

Customer assistants can be either office based or mobile around the site. Non ambulant volunteers can be office or central booking office based.