Housekeeping - Pinnacle Suites Hotel

Job Posted: 2 April 2026

• Contract Term: Seasonal
• Location: Cowes, Isle of Wight
• Contract Type: Full or part time
• Salary: To be discussed
• Industries: Catering, Hospitality & Bar Domestic Services

Due to expansion, we are seeking experienced team members to join our team to deliver on high standard house keeping for our new hotel located in Cowes, Isle of Wight. Pinnacle Suites is the only modern city standard boutique hotel accommodation in the centre of Cowes. We opened in November 2023 and been open every day since as we have established a good reputation with many regular corporate and casual visitors year round. 

These positions are important to deliver the best guest experience possible. There are various working schedules available to deal with peak season requirements and potential for year round employment for the right people. 

PLEASE NOTE: THIS IS NOT AN ENTRY LEVEL TRAINING POSITION

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times.

You will be accountable for:

·       Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation

·       Handling guest requests, belongings and personal items with the utmost care, security and discretion.

·       Taking pride in showcasing our public areas ensuring the highest standards of cleanliness

Your key responsibilities & contribution will be:

·       To prepare guest rooms and public areas

·       To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.

·       To replace glasses, mugs and cutlery in the rooms

·       To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.

·       To complete audits of the rooms on occupied rooms and departure rooms

·       To ensure service areas are kept tidy and clear in coordination management

·       To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)

·       Provide directions and assist with all guest enquiries

·       Handle guests’ property securely, accurately and efficiently

·       Liaise with management over any concerns or issues with guest items

·       Ensure all required items are kept clean and replenished

·       Cleaning of guest toilets and nearby public areas.

·       Processing laundry and room changeover linen, operating laundry equipment correctly

·       Having a thorough knowledge of hotel services and facilities to share with our guests

·       Ensuring safe and secure use of master room keys

·       Other duties as specified by management

What you will need to do in this role:

Essential:

·       Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.

·       The ability to prioritise and organise yourself

·       Able to work under pressure and at high speed.

·       Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.

·       Can do attitude and able to adapt to changes

·       Problem-solving abilities

·       Attention to detail

·       Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision

·       The desire to develop your skills to include public areas and laundry

ESSENTIAL

·       3 year of minimum experience in the hospitality industry is preferred. And 2 years minimum in housekeeping.

·       Flexibility. Working 38-40hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

·       Competitive wage

·       20 days of paid leave

·       Provision of uniform top

A pleasant and modern hotel environment

https://www.pinnaclesuites.co.uk