Tenancy Sustainment Officer - Housing Needs

Job Posted: 18 August 2025

• Contract Term: Fixed Term
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: Grade 7, £27,711 to £29,093 per annum
• Industries: Administration General Office Property Services

37 hours per week

Fixed term contract for 1 year

We’re looking for an enthusiastic, empathetic and proactive Tenancy Sustainment Officer to join our team on a fixed-term basis. You’ll be at the heart of supporting vulnerable tenants across our community—helping them keep their homes, regain independence, and prevent homelessness through personalised support and partnership working.

As a Tenancy Sustainment Officer, you’ll be delivering tailored, person-centred support to tenants who are at risk of losing their homes. You’ll work directly with individuals to help them manage their finances, access benefits, and tackle rent arrears—empowering them to take control of their tenancy. This role involves active collaboration with internal and external agencies and community groups.

You will carry out thorough needs assessments and co-develop support plans, ensuring each tenant receives the guidance and resources they need. Throughout your work, you will help tenants better understand their rights and responsibilities, identify any safeguarding concerns, and make timely referrals where necessary. You will also play a vital role in supporting new tenants as they settle in, reducing the risk of early tenancy failure. Keeping accurate records and contributing to performance monitoring will be part of your routine—helping us track progress and continuously improve the service we deliver.

We are seeking someone with a compassionate and solution-focused approach to supporting vulnerable people. You will need excellent communication skills and a strong ability to build trust and rapport.  A sound knowledge of housing systems, welfare benefits and tenancy legislation will be key, along with experience in safeguarding and working across multi-agency partnerships. Your organisational skills and ability to stay on top of complex casework will help ensure no tenant slips through the net. Most importantly, you will bring passion and dedication to helping people thrive in secure, sustainable homes—and play a vital role in our mission to prevent homelessness.

We offer excellent training and development opportunities, a supportive work culture, and the chance to shape real outcomes for people who need it most.

For further information or an informal discussion, please contact Emma Corina at 01983 821000 or email [email protected]

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

our values, culture and inclusivity

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [email protected] if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

Out of Hours Standby and Call Out. You may be asked to provide support in exceptional circumstances, outside of usual business hours. Unless stated otherwise in the job summary for the role this is not part of the department’s usual standby arrangements.

For support completing your online application or for further information on how to apply, phone 01983 823134 or email [email protected]  Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.