Property Maintenance Coordinator - Red Squirrel Property Shop

Job Posted: 30 April 2025

• Contract Term: Permanent
• Location: Newport, Isle of Wight
• Contract Type: Full time
• Salary: £26,000. Negotiable depending on applicant experience.
• Industries: Customer Service Maintenance Property Services

Our multi-award-winning company are looking for an organised, proactive and customer-focused individual to join our growing team. As our Property Maintenance & Lettings Coordinator, you’ll play a crucial role in ensuring smooth operations across both property maintenance and lettings. You’ll be the key link between tenants, landlords, contractors and our lettings team, ensuring a high standard of service and efficient turnaround on all property-related tasks.

Key Responsibilities

• Maintenance Coordination

  • Ensure all maintenance issues are managed efficiently and resolved within agreed timeframes

  • Liaise with landlords, tenants and contractors to coordinate works

  • Keep internal systems updated daily with job progress and completion notes

  • Follow up to ensure customer satisfaction

• Property Inspections & Check-Outs

  • Organise and carry out routine property inspections across our managed portfolio

  • Conduct check-out inspections, ensuring compliance and accurate reporting

  • Make sure all legal requirements, safety checks, and certificates are kept up-to-date

• Customer Service & Communication

  • Deliver excellent customer service to landlords, tenants, and contractors

  • Handle phone enquiries, emails and general queries in a professional, timely manner

  • Proactively update all stakeholders with progress on maintenance and tenancy matters

• Lettings Support

  • Assist with property viewings and prospective tenant registrations

  • Load applicant and property data into our internal management system

  • Make proactive calls to generate leads in both maintenance and lettings

  • Support the team in gaining new business and building strong relationships

Ideal Candidate Will Have

• Strong organisational and time management skills

• Excellent verbal and written communication

• Experience in property, lettings, or maintenance (preferred but not essential)

• A proactive, can-do attitude and ability to multitask

• Confidence in using property software and Microsoft Office

• Full UK driving licence (essential)

Saturday work will be required, however when working a Saturday you will have a day off during the week.

Why Join Us?

At Red Squirrel Property Shop, we’re a multi-award-winning, family-run business with a passion for property and people. This is a fantastic opportunity to grow your skills in a fast-paced, supportive team environment with room for progression.