Marina Administrator - Cowes Harbour Commission
Job Posted: 18 May 2026
- Contract Term: Permanent
- Location: Cowes, Isle of Wight
- Contract Type: Part time
- Salary: £14.00ph
- Industries: Administration Marine
Job Start Date: ASAP
Part-Time Marina Administrator
Shepards Marina – Cowes Harbour Commission
Are you a customer-focused and enthusiastic individual with a friendly, welcoming manner? Do you enjoy variety, responsibility and working as part of a team? Do you have excellent attention to detail?
We have an exciting opportunity for a Part-Time Marina Administrator to join our busy marina team for a minimum of two days per week. This dynamic role offers variety and opportunities for personal development, delivering exceptional customer service to a wide range of berth holders and visitors — face to face, over the phone and via email.
About Shepards Marina
Shepards Marina is a busy resident and visitor marina and dry sailing centre in Cowes. We provide berths afloat for yachts and motorboats, alongside lift and launch services for keelboats, RIBs and small powerboats. As part of Cowes Harbour Commission, we are committed to delivering a professional, safe and welcoming harbour environment.
What You’ll Be Doing
As part of the Marina Administration team, you will:
- Act as the first point of contact for visitors, customers and telephone enquiries, delivering a professional and efficient customer experience
- Process marina and visitor bookings using our harbour management software
- Handle cash and card transactions accurately
- Support administration relating to annual moorings, visitor berthing and event bookings
- Assist the wider marina team with general office and reception duties
Personal Qualities & Skills
We’re looking for someone who is flexible, self-motivated and committed to delivering excellent customer service.
Essential:
- Confidence working in a fast-paced, multi-tasking environment
- Strong numeracy skills and logical thinking
- Excellent attention to detail with the ability to work accurately and efficiently
- Clear verbal and written communication skills
- Good computer literacy and the ability to learn bespoke systems
- Flexible availability to work early and late shifts, including a share of weekends and bank holidays
- Willingness to cover additional shifts to support holiday and sickness absence
Desirable (but not essential):
- Knowledge of Cowes and the local area
- An understanding of boating or marina operations
Working Hours & Conditions
The marina office is open daily from 8am to 6pm, with extended hours during summer weekends and major events.
Shifts operate on a rota basis and include early and late patterns (for example: 8:00–16:00, 10:00–18:00 or 11:00–19:00). The rota includes a mixture of weekday and weekend shifts as well as some Bank Holidays.
- Minimum of 2 days per week (7.5 hours per day)
- Additional hours may be required to cover holidays and sickness, which may occasionally increase to full-time hours
- Rate of pay: £14.00 per hour
To apply, please send your CV and covering letter to: [email protected]
Cowes Harbour Commission is the statutory harbour authority for Cowes Harbour and operates as an independent trust port for the benefit of all harbour users and the wider community. Established under the Cowes Harbour Acts and Orders 1897–2012, its primary role is to ensure the safe, efficient and sustainable management of one of the UK’s busiest leisure harbours, while supporting commercial activity, marine services and access to the Isle of Wight.
As a trust port, Cowes Harbour Commission has no shareholders and receives no funding from central or local government. All surpluses generated through harbour operations are reinvested directly into the maintenance, improvement and long-term development of the harbour, ensuring it continues to serve as a vital gateway to the Island and a key asset for the local economy.
Cowes Harbour Commission
Cowes is one of the most visited ports on the south coast of England and provides excellent boating facilities and services in the harbour and on the River Medina through the many boatyards, marinas, and marine services operators. Home to Red Funnel's regular vehicle ferry and freight ferry services operating between East Cowes and Southampton, as well as their high-speed passenger ferries. It is also the major port of entry for commercial shipping trading to the Isle of Wight and one of the busiest leisure ports in the UK -a foremost centre for yacht racing, a popular cruising destination, easily accessible for all types of vessel, and therefore a magnet for visiting tall ships and private yachts. Cowes Harbour is a Trust Port, which means it has no shareholders or other owners, but is managed for the benefit of its users, or ‘stakeholders’ and is run by a Commission of 10 Harbour Commissioners who give their time on a voluntary basis. Cowes Harbour Commission’s main function is to be the Statutory Harbour Authority for Cowes and to undertake commercial activities, so that it can be self-financing. A publicly accountable body, the Commission strives to ensure that it maintains proper standards of safety, transparency, accountability, integrity and honesty and to support and encourage the local economy.
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